Iron Arrow Spring 2017 Luncheon Speaker
Dagoberto Quintana, known to all as Bert, has served as the President and Chief Executive Officer of Sitel, a global company that is one of the world’s leading outsourcing providers of customer experience management, since October 2011.
Bert was born in Cuba and moved to the USA at the age of 2 with his parents and his brother Jorge in 1962. One of his first memories of his newly adopted country was Miami’s own Freedom Tower, so in many ways, he is a true Miamian. His family was moved by the Damas Catolicas to Dallas to help his mother find work as a nurse. He moved back to Miami at the age of 9, and graduated high school valedictorian before deciding to go to UM. There, Bert graduated with a degree electrical engineering from the College of Engineering in 1983, and was Chief of Iron Arrow during the time of historic step that led to the inclusion of women in the Tribe.
After graduation, he started working at Florida Power and Light, moving up in the management stream. In 1994, he took on his next role at MCI Telecommunications, rising to the level of Regional Director. By 1997, he was the vice president for customer care call centers for ADT when it was acquired by Tyco. That was followed by a stint at ADT, and then Dell. At Dell, Bert led the International Services division for Dell, Inc. and was responsible for site start-ups and deployment of Dell’s contact center strategy in India, the Philippines and El Salvador. Bert was then fortunate enough to take a sabbatical in 2006 and sail around the Bahamas with his wife Alicia on their 43-foot sailboat, and started fixing and selling homes in Key Largo. He rejoined the corporate world in 2009 with Sitel, serving as the President and Chief Operating Officer from February, 2010 until his appointment as Chief Executive Officer and as Chief Operating Officer from August 2009 to October 2011. Bert also serves on the Board of Directors of Recreational Equipment, Inc. and the Pencil Foundation. He was featured in a 2013 New York Times article discussing his thoughts on making career choices.
Most recently, Bert moved his family back to Miami, back “home” and we are honored to have him close to us again. He is a part of the living history of Iron Arrow Honor Society!